Frequently Asked Questions

For security reasons, your session expires once you reach the time limit for completing a booking. If you see this message while booking, contact us and we will check whether your booking went through.

Of course. You can buy a flight ticket for anyone, no matter where the flight departs from. We email the itinerary receipt for the e-ticket directly to the passenger.

The payment deadline depends on the fare rules. The lower the fare, the shorter the time a booking can be held. For the lowest fares, a booking may be held in the system for only 1 hour after it is confirmed. If your trip is more than 5 days away, the ticket price may be held until the end of the day you made the booking, meaning you can pay for the ticket by the end of our office’s business hours. If your trip is less than 24 hours away, please call the agency for payment details. The ticket price cannot be guaranteed until the ticket is issued.

If you book a flight online over the weekend, the best way to pay is by credit card right after making the booking. If you would like to pay in cash or by bank transfer, we will do our best to extend the payment deadline until Monday; in that case, you need to contact us by email. If that is not possible, we will email you to let you know the ticket must be paid immediately.

With scheduled airlines this is not possible. If you do not show up for the outbound flight, the airline will immediately cancel your return flight.

When booking your flight online on our website, you can note in the special requests that you need a wheelchair, or you can request one by calling our contact center.

If you have only made a booking, please contact us as soon as possible so we can cancel it free of charge. If you have already purchased the ticket, you can review the cancellation and refund conditions on your ticket.

You don’t need to print your e-ticket, but you do need a printed boarding pass. In some cases, customs officers may ask to see your ticket, so it is a good idea to have a printed copy of your e-ticket.

Add “JR” (meaning junior) to the younger passenger’s last name so the system lets you complete the booking.

Example: for the first passenger, enter (last name) Markovic (first name) Marko; then for the second passenger, enter (last name) Markovic JR (first name) Marko.

If you have successfully completed your online booking on our website, you will receive a booking confirmation and your booking reference at the email address you entered. If you have not received the confirmation within 15 minutes of completing your booking, contact our contact center so we can check your booking and make sure your email address was entered correctly.

You can pay for your ticket via a fast money transfer service: Western Union, MoneyGram or Ria. Contact our contact center for instructions.